Shipping policy

Shipping & Delivery Policy

Last Updated: August 2026

Thank you for shopping with Crosby Nutrition. We aim to process and dispatch your order as quickly as possible while ensuring your Herbalife Nutrition® products arrive safely.

Order Processing

Orders are normally processed within 1–2 working days after payment has been successfully received.

Orders placed after 2:00 pm, at weekends or on UK Bank Holidays will be processed on the next working day.

During busy periods, promotional events or public holidays, processing times may be slightly longer. If there is a significant delay, we will contact you using the email address provided with your order.

Delivery

We proudly ship to customers throughout the United Kingdom and internationally, subject to product availability and local regulations.

Orders are delivered using trusted delivery partners, including Royal Mail, DHL, or other reputable courier services, depending on your location and the most suitable shipping method.

Estimated delivery times are:

United Kingdom

Standard Delivery: 2–4 working days

International Delivery

Europe: 3–10 working days
Rest of the World: 5–15 working days

Please note that these delivery times are estimates only and are not guaranteed.

Delivery Charges

Shipping costs are calculated automatically at checkout based on your delivery address, the weight of your order and the selected delivery service.

Any available free delivery promotions will be clearly displayed on our website.

Customs, Duties & Import Taxes

For orders delivered outside the United Kingdom, your order may be subject to customs duties, import taxes or other local charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping costs unless otherwise stated.

We recommend checking your country's import regulations before placing your order.

Order Confirmation

Once your order has been placed, you will receive an email confirming that your payment has been received.

When your order has been dispatched, you will receive a further email confirming shipment. Where available, tracking information will also be provided.

Delivery Delays

While we always aim to deliver within the estimated timescales, delays can occasionally occur due to circumstances beyond our control, including adverse weather conditions, courier delays or peak seasonal demand.

We cannot accept liability for delays caused by third-party delivery providers, but we will do everything reasonably possible to help resolve any issues.

Missing, Lost or Damaged Orders

If your order has not arrived within 5 working days of receiving your dispatch confirmation, please contact us as soon as possible.

If your parcel arrives damaged, please notify us within 48 hours of delivery and provide photographs of both the packaging and the damaged products where possible.

We will investigate with the delivery provider and, where appropriate, arrange a replacement or refund in accordance with your statutory rights.

Incorrect Delivery Details

Please ensure your delivery address is accurate before completing your order.

Crosby Nutrition cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete address details provided by the customer.

If an order is returned to us due to an incorrect address or because it was not collected from the delivery provider, additional postage charges may apply before the order can be re-sent.