Refund policy

Returns & Refunds Policy

Last Updated: August 2026

At Crosby Nutrition, we are committed to providing excellent customer service and ensuring you are happy with your purchase. This Returns & Refunds Policy explains your rights when purchasing Herbalife Nutrition® products from our website.

Nothing in this policy affects your statutory rights under UK consumer law.

Your Right to Cancel

Under the Consumer Contracts Regulations 2013, if you purchase products online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

To exercise your right to cancel, you must notify us in writing by email before the 14-day cancellation period expires.

Once you have informed us that you wish to cancel, you have a further 14 days to return the goods to us.

Products should be returned unopened, unused and in their original condition, with all seals, packaging and labels intact where reasonably possible.

Unless the goods are faulty, damaged or incorrect, you are responsible for the cost of returning the items.

Herbalife 30-Day Satisfaction Guarantee

In addition to your statutory rights, Herbalife offers a 30-Day Customer Satisfaction Guarantee.

If you are not completely satisfied with your Herbalife Nutrition purchase, please contact us within 30 days of receiving your order.

Depending on the circumstances and Herbalife's policy, we may offer a replacement, exchange or refund.

We may ask you to return the product, including any unused contents, packaging or container, before processing your request.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or you receive the wrong item, please contact us within 48 hours of delivery so we can resolve the issue promptly.

Please include:

Your order number
A description of the issue
Photographs of the product and packaging where possible

Where a product is confirmed to be faulty, damaged or incorrectly supplied, we will offer a replacement, repair or refund in accordance with your rights under the Consumer Rights Act 2015.

We will also reimburse any reasonable return postage costs where applicable.

Refunds

Once we have received and inspected your returned goods, we will notify you whether your refund has been approved.

Approved refunds will be processed to your original payment method within 14 days of receiving the returned goods or receiving evidence that they have been returned, whichever is earlier.

Please note that your bank or card provider may take additional time to process the refund.

Items That Cannot Be Returned

For hygiene, health and safety reasons, we may be unable to accept returns of:

Opened food or nutrition products unless they are faulty or covered by the Herbalife Satisfaction Guarantee.
Products that have been damaged through misuse.
Products returned outside the applicable return period.
Gift cards or promotional vouchers (if applicable).

This does not affect your statutory rights if goods are faulty or not as described.

How to Request a Return

To request a return or refund, please contact:

Crosby Nutrition

Email: nicole.francisx@yahoo.co.uk

Please include:

Your full name
Order number
Details of the product(s)
Reason for the return

We will provide you with instructions on how to return your goods.

Return Address

Returns should only be sent to the address provided by Crosby Nutrition after your return request has been approved.

Please do not return products without contacting us first, as this may delay your refund.

Independent Herbalife Distributor

Crosby Nutrition is an Independent Herbalife Distributor operating within the United Kingdom.

All Herbalife Nutrition® products sold through this website are genuine products supplied through Herbalife's authorised distribution network.

Contact Us

If you have any questions about this Returns & Refunds Policy, please contact us: